Privacy Policy

 Personal Information Protection 
Private Sector Privacy Legislation 

 At Honey Womb, our dedication lies in delivering exemplary service to our clientele. Safeguarding the personal information of our clients is of utmost importance as it involves the collection, utilization, and disclosure of such data.

In alignment with the stringent requirements of the British Columbia's Personal Information Protection Act (PIPA), we have further fortified our dedication to safeguarding our clients' privacy and personal data. Enacted on January 1, 2004, PIPA delineates the guidelines governing the collection, utilization, and disclosure of personal information by businesses and not-for-profit entities in British Columbia.

Our approach entails transparently informing clients about the purposes behind collecting, using, and disclosing their personal data, seeking their consent where necessary, and handling their information in a manner deemed appropriate by a reasonable individual in the given context.

Adhering to PIPA, our Personal Information Protection Policy delineates the fundamental principles and procedures guiding the protection of clients' personal information. Our pledge to privacy encompasses upholding the precision, confidentiality, and security of clients' personal data, as well as facilitating their requests for accessing and rectifying their personal information.

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Definitions 

Personal Information – means information about an identifiable individual such as name, age, home address and phone number, marital status, religion, medical information, employment information. Personal information does not include contact information (described below). 

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Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA. 

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Privacy Officer – means the individual designated responsibility for ensuring that Honey Womb complies with this policy and PIPA. 

Policy 1 – Collecting Personal Information 

1.1 Unless the purposes for collecting personal information are obvious and the client voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection. 

1.2 We will only collect client information that is necessary to fulfill the following purposes:

  • To verify identity; 

  • To identify client preferences; 

  • To deliver requested products and services; 

  • To provide counseling services; 

  • To enroll the client in a program; 

  • To ensure a high standard of service to our clients 

  • To meet regulatory requirements; 

  • To collect and process payments; 

 

Policy 2 – Consent 

2.1 We will obtain client consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). 

2.2 Consent can be provided orally, in writing, electronically or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client voluntarily provides personal information for that purpose. 

2.3 Consent may also be implied where a client is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the client does not opt-out. 

2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients can withhold or withdraw their consent for Honey Womb to use their personal information in certain ways. A clients decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client in making the decision. 

2.5 We may collect, use or disclose personal information without the client’s knowledge or consent in the following limited circumstances: 

  • When the collection, use or disclosure of personal information is permitted or required by law; 

  • In an emergency that threatens an individual's life, health, or personal security; 

  • When the personal information is available from a public source (e.g., a telephone directory); 

  • When we require legal advice from a lawyer; 

  • For the purposes of collecting a debt; 

  • To protect ourselves from fraud; 

  • To investigate an anticipated breach of an agreement or a contravention of law 

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Policy 3 – Using and Disclosing Personal Information 

3.1 We will only use or disclose client personal information where necessary to fulfill the purposes identified at the time of collection or for a purpose reasonably related to those purposes such as: 

  • To conduct client, customer, member surveys in order to enhance the provision of our services; 

  • To contact our clients directly about products and services that may be of interest 

3.2 We will not use or disclose client personal information for any additional purpose unless we obtain consent to do so. 

3.3 We will not sell client lists or personal information to other parties [unless we have consent to do so]. 

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Policy 4 – Retaining Personal Information 

4.1 If we use client personal information to make a decision that directly affects the client, we will retain that personal information for at least one year so that the client has a reasonable opportunity to request access to it. 

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4.2 Subject to policy 4.1, we will retain client personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose. 

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Policy 5 – Ensuring Accuracy of Personal Information 

5.1 We will make reasonable efforts to ensure that client personal information is accurate and complete where it may be used to make a decision about the client or disclosed to another organization.

 

5.2 Clients may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought. 

A request to correct personal information should be forwarded to the Privacy Officer. 

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5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the clients’ correction request in the file. 

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Policy 6 – Securing Personal Information 

6.1 We are committed to ensuring the security of client personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. 

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6.2 The following security measures will be followed to ensure client personal information is appropriately protected: 

physically securing offices where personal information is held; the use of user IDs, passwords, encryption, firewalls; restricting employee access to personal information as appropriate (i.e., only those that need to know will have access; contractually requiring any service providers to provide comparable security measures]. 

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6.3 We will use appropriate security measures when destroying clients’ personal information such as shredding documents, deleting electronically stored information. 

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6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security. 

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Policy 7 – Providing Client Access to Personal Information 

7.1 Clients have a right to access their personal information, subject to limited exceptions. 

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7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.

 

7.3 Upon request, we will also tell clients how we use their personal information and to whom it has been disclosed if applicable. 

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7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request. 

7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client of the cost and request further direction from the client on whether or not we should proceed with the request. 

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7.6 If a request is refused in full or in part, we will notify the client in writing, providing the reasons for refusal and the recourse available to the client. 

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Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual 

8.1 The Privacy Officer is responsible for ensuring Honey Womb’s compliance with this policy and the Personal Information Protection Act. 

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8.2 Clients should direct any complaints, concerns or questions regarding Honey Womb’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the client may also write to the Information and Privacy Commissioner of British Columbia. 

Contact information for Honey Womb’s Privacy Officer: Serena Oliveira

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.honeywomb.ca (the "Site"). This Site is owned and operated by Honey Womb LLC. This Site is a blog, ecommerce hub and membership service.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Honey Womb LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;

  • Violate the rights of other users of our Site;

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site;

  • Act in any way that could be considered fraudulent; or

  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

The following services are available on our Site:

  • Massage, Coaching, Photography, Educational Support, Research, Design Studio.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Please cancel 24 hrs before renewal to not be charged for your next subscription payment.

Payments
We accept the following payment methods on our Site:

  • Credit Card;

  • PayPal;

  • Debit; and

  • Direct Debit.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Electronic mail

  • Regular mail

  • In person

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Canada your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds
Refunds for Goods
Refund requests must be made within 10 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken; or

  • Good is the wrong size.

Refunds for Services
All services sold on our Site are non-refundable.

Returns
Returns can be made in person based on an agreed upon location at the time agreed upon via email.

Returns can be made by mail. To return a good by mail, follow the following procedure:
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Consumer Protection Law
Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Honey Womb LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Honey Womb LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Honey Womb LLC are unable to resolve any dispute through informal discussion, then you and Honey Womb LLC agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Honey Womb LLC.

Notwithstanding any other provision in these Terms and Conditions, you and Honey Womb LLC agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

hello@honeywomb.ca